Terms Of Service
Terms of Service
Effective Date: 20 January 2013 | Date Updated: 1 January 2025
Welcome to Yatosha Web Services, operated by Webline Africa Limited. By accessing or using our services, you agree to comply with these legally binding terms and conditions. Please read them carefully before using our platform. If you do not agree with any part of these terms, you must discontinue use immediately.
1. Acceptance of Terms
By using our services, you acknowledge and confirm that:
- You are at least 18 years old or possess the legal capacity to enter into this agreement.
- You agree to abide by all applicable laws of Tanzania and these Terms of Service.
- You understand that our services are provided on an as-is and as-available basis, without warranties of any kind.
- You agree to be responsible for any activity that occurs under your account.
If you breach any of these terms, we reserve the right to suspend or terminate your account immediately.
2. Services Provided
We offer a range of services, including but not limited to:
- Domain registration, renewal, and management services.
- Website hosting solutions, including shared hosting, virtual private servers, and dedicated servers.
- Email hosting services with security measures, spam filtering, and storage solutions.
- Custom website development and design tailored to business needs.
- Server management and maintenance to ensure optimal performance.
We reserve the right to modify, enhance, or discontinue any service at our sole discretion without prior notice.
3. User Responsibilities
By using our services, you agree to the following obligations:
- Maintain accurate and updated account information, including billing details.
- Secure your login credentials and notify us immediately of any unauthorized access or security breaches.
- Ensure that any content uploaded, stored, or shared through our services does not violate applicable laws.
- Refrain from using our services to engage in activities such as fraud, hacking, spamming, or distribution of harmful software.
- Regularly back up all critical data and ensure that you have copies stored independently of our platform.
4. Payment Terms
All services provided are subject to the following payment terms:
- All fees must be paid in advance unless an alternate agreement has been made.
- Accepted payment methods include mobile money, bank transfers, and credit or debit cards.
- Failure to make payments on time may result in service suspension or termination.
- Refunds are granted at our sole discretion and only in exceptional cases.
- All pricing and fee structures are subject to change with prior notice posted on our official website.
5. Limitations of Liability
To the maximum extent permitted by law, Yatosha Web Services shall not be held liable for:
- Loss of data, business interruption, or financial losses resulting from the use or inability to use our services.
- Security breaches, cyber-attacks, or third-party actions that compromise account integrity.
- Delays, disruptions, or failures in service delivery due to external factors beyond our control.
- Any indirect, incidental, or consequential damages arising from service usage.
6. Termination
We reserve the right to suspend or terminate your access to our services under the following circumstances:
- If you violate these Terms of Service or any applicable laws.
- If you engage in fraudulent activities, abuse our platform, or compromise system security.
- If you fail to make payments after a reasonable grace period.
- At our sole discretion if your actions negatively impact the stability and integrity of our services.
Upon termination, your data may be permanently deleted, and you will not be eligible for refunds unless otherwise stated.
7. Governing Law and Dispute Resolution
These Terms of Service are governed by the laws of Tanzania. In the event of a dispute, parties agree to seek resolution through:
- Negotiation and mediation before pursuing legal action.
- Jurisdiction of Tanzanian courts if a resolution cannot be reached through mediation.
- Contacting the Fair Competition Commission for consumer-related disputes.
8. Changes to Terms
We reserve the right to amend these Terms of Service at any time. Any changes will be communicated through:
- Official announcements on our website.
- Emails or notifications sent to registered users.
- Dashboard alerts within user accounts.
Continued use of our services after updates are published constitutes acceptance of the revised terms.
Contact Information
If you have any questions regarding these Terms of Service, you may contact us through:
- Phone: +255 734 666 100
- Email: help@yatosha.com
- Address: Pugu Point Building, Nyerere Road, Dar es Salaam